FAQs

• Is there a minimum order quantity?
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Is there a minimum order quantity?
Nope! You can order just one or as many as you need. Whether you’re creating a custom gift, testing a new design, or fulfilling an order for your online store, we’ve got you covered.
However, you can likely save when ordering in bulk since many of our products have built in volume discounts.
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• How do Dibond® Metal Prints differ from HD Metal Prints?
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How do Dibond® Metal Prints differ from HD Metal Prints?
The key difference is how they are produced and the material the image is printed on.  Dibond prints have the image printed directly to the surface using large UV-Flatbed printers, while HD Metal Prints use a dye-sublimation approach. Dibond prints are great for general graphics and are more versatile in where they can be displayed, while HD Metal Prints are more likely to be used to print photos and fine art.
More detailed information on how they differ can be found in our blog:
Metal Prints vs Dibond® Prints
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• How do I order?
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How do I order?
Most people order online via our website’s Print Online Setup Tool.  Using this method, you will upload your image file(s), select the product type, styles, and size of print you want, then add the item to your shopping cart.
Some businesses that use us may have their websites connected to us, either through our Order Fulfillment App or one of our legacy integrations, which allow for batch order submissions.
FinerWorks is unable to accept orders by phone or email.
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• Can I place a large corporate order to get special rates?
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Can I place a large corporate order to get special rates?
We have built in volume  & bulk discounts that will cover most scenarios; however, if the scope and size of the order is not listed when checking pricing, please contact us with the details of what you want to order and the time frame so that we can work out the fulfillment and pricing of the order.
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• Will my print be ready to hang?
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Will my print be ready to hang?
The following items can be ordered ready to hang or will have hanging options available for ordering:
• Framed Prints (Canvas or Paper)
• Stretched & Mounted Canvas
• Wood Prints
• Acrylic Glass Prints
• Acrylic Prints – Floating Framed
• Metal Prints
• Dibond Prints
 
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• Do you print direct to the metal?
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Do you print direct to the metal?
No. Instead, a process called dye sublimation is used. This turns the inks to a gaseous state that can fuse to specially coated items like the aluminum panels we use for the Chromalux Metal Prints.
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• Are there any special file requirements that are different with metal prints?
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Are there any special file requirements that are different with metal prints?
No. Prepare your file just like you would for any of our prints. We do recommend your file be at least 150 to 300 pixels per inch (ppi) for optimal results.
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• How do I clean my metal prints?
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How do I clean my metal prints?
Use any non-abrasive cloth or paper towel along with a non-ammonia-based cleaner or water for best results.
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• Do metal prints scratch easily?
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Do metal prints scratch easily?
The coating on the metal is like an enamel in which the image fuses. This is quite durable; therefore, the image itself is not too likely to become scratched unless a hard or sharp object comes in contact with it. It still is wise to treat it with care.
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• Do you offer framing for metal prints?
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Do you offer framing for metal prints?
Yes. You can order from a wide range of frame styles; however, in order to do this, you will need to order the “panel only” style to open the frame options. This will allow you to choose the frame you want. In additional, there are some framed styles readily available when ordering.
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