Frames FAQs

• How do I order?
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How do I order?
Most people order online via our website’s Print Online Setup Tool.  Using this method, you will upload your image file(s), select the product type, styles, and size of print you want, then add the item to your shopping cart.
Some businesses that use us may have their websites connected to us, either through our Order Fulfillment App or one of our legacy integrations, which allow for batch order submissions.
FinerWorks is unable to accept orders by phone or email.
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• Will my print be ready to hang?
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Will my print be ready to hang?
The following items can be ordered ready to hang or will have hanging options available for ordering:
• Framed Prints (Canvas or Paper)
• Stretched & Mounted Canvas
• Wood Prints
• Acrylic Glass Prints
• Acrylic Prints – Floating Framed
• Metal Prints
• Dibond Prints
 
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• Will FinerWorks frame my print?
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Will FinerWorks frame my print?
When you are setting up your print online, you can order a custom-made frame and/or matting  Note, that not all products can be framed and some styles of prints will be restricted to certain types of framing options. As an example, a thick stretched and mounted canvas print might be too deep to fit within more shallow frame mouldings. Likewise, a plain fine art paper print, cannot utilize a canvas floater frame. If ordering a frame with your print, only those options that can accommodate the print will be available.
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• Can I buy just a frame?
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Can I buy just a frame?
Sure! Just visit our Frame Moulding Style page to pick out a frame and order online.
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• Do you offer custom frame sizes or just standard frame sizes?
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Do you offer custom frame sizes or just standard frame sizes?
We do. In fact, because our frames are made-to-order, we do not price our custom sizes any differently than those considered to be considered a more standard or common size.
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• Where can I find pricing for frames?
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Where can I find pricing for frames?
To price frames only, just visit our Frame Moulding Style page. Find the moulding you’d like to price, enter the frame size you want to get pricing.
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• Does glass come with my frame?
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Does glass come with my frame?
We offer acrylic glass which you may sometimes see referred to as glazing. We have several types: A premium clear, a premium clear with reflection control (non-glare) as well as two of these versions that also have UV blockers. Acrylic glass and can be ordered with your frame or ala carte.
FinerWorks currently does not offer actual glass as the glazing since glass has a high rate of breaking during shipping.
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• Do you offer framing for metal prints?
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Do you offer framing for metal prints?
Yes. You can order from a wide range of frame styles; however, in order to do this, you will need to order the “panel only” style to open the frame options. This will allow you to choose the frame you want. In additional, there are some framed styles readily available when ordering.
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• What is the smallest or largest frame you offer?
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What is the smallest or largest frame you offer?
Visit our Frame Moulding Style page to view the sizes we offer. Select the moulding you are interested in to get more details on that particular moulding.
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• Are your frames made of wood?
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Are your frames made of wood?
Most of our frames are wood. Many also have a laminate or veneer however there are also metal (aluminum) as well as polystyrene. For more info on wood frames and polystyrene, read this article on mouldings and what they are made of.
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• Do you have any moldings that are not shown on your website?
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Do you have any moldings that are not shown on your website?
We do offer more moldings on-site and for offline orders. Contact us directly to learn more.
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• Do frames include finishing and hanging hardware?
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Do frames include finishing and hanging hardware?
For framed prints, Tyvek backing (black or white) is placed on the back of the frame to seal the artwork from dust and moisture. Appropriate hanging hardware is installed on the back.
For frames ordered without the print, hanging hardware is provided but not installed.
Shell-packs (3-packs) do not include any hanging hardware.
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• Do you offer bulk pricing or volume pricing for framing service?
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Do you offer bulk pricing or volume pricing for framing service?
We have built in volume discounts that are applied when you order multiple copies of a frame. Add more than one to your shopping cart and the per item price will update to the discounted price.
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• Where are the custom frames made?
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Where are the custom frames made?
All framing is cut and joined at the framing center located in San Antonio, Texas. print and framing facility. This is done by a team of experienced members of FinerWorks framing department.
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• How long does it take to get a framed print?
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How long does it take to get a framed print?
Our average for most frames is about 5 to 7 days in production; however, there may be exceptions dependent on current inventory levels and how quickly the supplier can send us the required stock.
You can also see our turnaround time page for time frame details.
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